Watch customer service and leadership speaker Scott Deming in action in these very brief video clips, as he shares the formulas for great leadership, unprecedented customer service and a passionate, purposeful culture.
Watch several clips from Scott’s live presentations, as he connects and transforms audiences around the world.
Discover the difference between transactional selling and emotional selling. Emotional Selling is what differentiates you from everyone else selling commodities!
The Harley Brand. Scott tells a very funny story about Harley evangelists to explain the lengths loyal customers will go to for the brands they love.
There is no correlation between a satisfied customer and a loyal customer. How do you take them from satisfied to loyal? Watch as Scott explains.
Scott discusses the leadership skill that creates a One Team, One Voice, One Brand winning culture.
Scott delivers his Leadership Keynote at a North American General Managers meeting. Here, he speaks on the importance of creating a passionate culture, which must be shared by all.
Building a Cult Brand. A very short clip describing the process for creating your own cult brand and cult following.
Here, Scott discusses how being obsessive with process allows you to focus on the customer experience.
Perceptual Reality. Scott gives the definition of Perceptual Reality, then tells a true story of how looking at your business from only your perception can be deadly.
Scott explains that a satisfied customer will stay with you until the next best deal comes along. How do you go from satisfied to loyal? Watch.
All great companies begin and end with passionate cultures. All great cultures begin and end with powerful leadership. Do you have what it takes to be a leader?
No matter what you sell, that’s not the business you’re in. Always remember, you are in the Human Being Business.
Scott Deming is a globally recognized keynote speaker, helping organizations build stronger customer-focused cultures and lasting business success
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