May 10, 2026
Most companies say they care about customer service and the overall customer experience. Fewer can prove it when it matters...
Welcome to the Customer Service and Leadership Blog by keynote speaker Scott Deming. This is your resource for powerful insights on customer service excellence, leadership development, and building iconic brands that stand the test of time. Whether you are a business leader, association executive, or meeting planner, this blog delivers practical strategies that inspire employees, delight customers, and create lasting success.
With decades of experience as a Customer Service Speaker and Leadership Speaker, I’ve partnered with organizations across nearly every industry—Fortune 500 companies, associations, and entrepreneurial businesses. My mission is simple: to share proven strategies from the stage, the boardroom, and the front lines of customer experience so you can apply them immediately to your own organization.
Here, you’ll find more than theory. Each article offers real-world case studies, actionable leadership techniques, and stories from companies that transformed their cultures by focusing on people and purpose. From hiring speakers on customer service to strengthen member engagement at association conferences, to learning from keynote speakers on leadership who help guide teams through change, the lessons in this blog are designed to help you lead with vision and serve with intention.
Why is this so important? Because research from Harvard Business Review and CX Network shows that companies with strong customer experience and leadership strategies outperform their competitors year after year. Engaged employees and loyal customers create a cycle of growth, profitability, and brand distinction that cannot be matched by products or pricing alone.
Explore the posts below to discover how to elevate your leadership, improve customer service, and build a brand that truly connects. Whether you’re looking for innovative customer experience ideas, leadership insights during times of change, or guidance on creating a culture of service, this blog is designed to help you succeed.
Most companies say they care about customer service and the overall customer experience. Fewer can prove it when it matters...
Let’s be honest. Most customer service training programs sound great in theory but fall flat in practice. They’re filled with...
Turning Negative Reviews into Business Opportunities is one of the most powerful skills a business can develop. A single bad review has...
Not All Customer Service Speakers Are Created Equal When you’re booking a Customer Service Speaker, it’s easy to be drawn in...
You can feel it the moment they take the stage. Some speakers rattle off stats and titles. Others drop one...
Some companies spend thousands trying to fix the wrong problem. They revamp branding, redo websites, run ads, or update their...
Booking a keynote speaker is easy. Booking the right leadership keynote speaker? That’s where most events miss the mark. It’s tempting to...
You’ve sat through your fair share of corporate keynotes. Some were decent. A few were unforgettable. And others? Let’s just...
Leadership is more than managing people or overseeing tasks; it’s about creating a culture of purpose, passion, and collaboration that...
Ready to break free from the 9-to-5 grind? If you’ve ever wondered how to make the leap, this guide is...
The 7 Step Process for Effective Speaking Back in the late 1980s when I was in the early stages of...
Discover how practicing empathy daily will greatly improve your personal and professional relationships! Valentine’s Day, a day traditionally dedicated to...
It’s not just up to your sales or service teams to give good customer service; every employee plays a role....
Back when I ran my advertising agency, the idea of remote or hybrid working was unheard of. The entire staff was...
The Power of Cross-Pollination in Business: Practical Lessons for Unlocking Harmony and Efficiency In Your Organization In today’s business landscape,...
Eight Steps to Truly Effective Leadership As Seen in Entrepreneur Magazine Throughout my career, I’ve seen the stark differences...
As Seen In Entrepreneur Magazine Back when I ran my advertising agency, the idea of remote or hybrid working was unheard...
If You Want to Be an Industry Leader, Be an Industry Innovator. Here’s How to Inspire Innovation in Your Business.Innovation...
Entrepreneur Magazine Article In this hyper-connected world, we’re struggling to capture the attention of those we hope will buy from...
Are You a Disruptor or a Destructor? A Complete Guide to Innovation for Today’s Leaders entrepreneur article Two sides to...
I don’t know about you, but I like my morning routine. However, I try to not let the comfort...
Entrepreneur Magazine Article Before I go on my rant about poor customer service, allow me to start this article...
The Best Way to Build Your Brand? The Ultimate Customer Experience In today’s ever evolving and saturated media and social...
People Don’t Just Leave Jobs, They Bid Farewell to Bosses: A Leadership Speaker Weighs In You’ve probably heard this often-cited...
Have you ever worked for a boss who seemed to be pushing one way but the team dynamics were constantly...
The needs and expectations of consumers have shifted dramatically over the past few decades. Today’s customers still want a great...
As a founder or CEO of a large business or corporation, it is vital to achieve and maintain an enjoyable...
Scott Deming is a globally recognized keynote speaker, helping organizations build stronger customer-focused cultures and lasting business success
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