May 11, 2026
In today’s market, the startup has become a blanket term used for up-and-coming companies of various sizes. Originally, a startup...
Welcome to the Customer Service and Leadership Blog by keynote speaker Scott Deming. This is your resource for powerful insights on customer service excellence, leadership development, and building iconic brands that stand the test of time. Whether you are a business leader, association executive, or meeting planner, this blog delivers practical strategies that inspire employees, delight customers, and create lasting success.
With decades of experience as a Customer Service Speaker and Leadership Speaker, I’ve partnered with organizations across nearly every industry—Fortune 500 companies, associations, and entrepreneurial businesses. My mission is simple: to share proven strategies from the stage, the boardroom, and the front lines of customer experience so you can apply them immediately to your own organization.
Here, you’ll find more than theory. Each article offers real-world case studies, actionable leadership techniques, and stories from companies that transformed their cultures by focusing on people and purpose. From hiring speakers on customer service to strengthen member engagement at association conferences, to learning from keynote speakers on leadership who help guide teams through change, the lessons in this blog are designed to help you lead with vision and serve with intention.
Why is this so important? Because research from Harvard Business Review and CX Network shows that companies with strong customer experience and leadership strategies outperform their competitors year after year. Engaged employees and loyal customers create a cycle of growth, profitability, and brand distinction that cannot be matched by products or pricing alone.
Explore the posts below to discover how to elevate your leadership, improve customer service, and build a brand that truly connects. Whether you’re looking for innovative customer experience ideas, leadership insights during times of change, or guidance on creating a culture of service, this blog is designed to help you succeed.
In today’s market, the startup has become a blanket term used for up-and-coming companies of various sizes. Originally, a startup...
In today’s dynamic and frenetic business environment, new startups are formed every day. The fact is, many of them don’t...
Entering into a new year offers the perfect opportunity for business owners and managers to motivate their team with energized...
As a sales and marketing consultant, I spend a lot of time explaining the similarities and differences between these distinct,...
leadership styles and situations that demand specific styles. The short answer is that an effective manager needs several different approaches to...
The times when customers could contact a company on a single channel are long gone, paving the way to a...
Work has its fair share of challenges, problems, and conflicts that are commonly addressed in corporate business training seminars. While some...
When analyzing business success, top management looks for answers in data, statistics, models, and other figures, often overlooking the most...
A family business can create a legacy that lasts generations, but it requires a little extra planning and patience. Small...
It’s always more pleasant to tell someone, “We’re happy to welcome you to our company,” than “We’re sorry, but we...
It’s impossible to overestimate the importance of personal psychology for a CEO. Running a business and managing employees can be...
From the Board of Directors to corporate performance, from planning into the future to leadership development and more, a Chief Executive Officer...
Having a frank conversation with employees about performance can be uncomfortable for many managers, but you owe it to people...
Middle management doesn’t get its due. It’s often not thought about at all, and when it is it’s because businesses...
There are, essentially, two different types of fishing: One way, you cast a net into the sea, pull it in,...
One of the most overlooked quality traits in leadership is the ability to question everything. As professionals, many of us...
In “Emotional Branding,” one of the keynote presentations my clients request most often, I draw on my experience as a brand consultant to demonstrate that, rather...
Professionals and laypersons alike often don’t properly distinguish between advertising, marketing, and branding in the way that a brand consultant...
When it comes to business, everybody’s a critic. When I first began working in the advertising world over thirty years...
Recent surveys indicate almost half of all employees who have left their job within a year of starting did so...
It takes a pretty confident person to create an organization where ideas, input, and even counter points are free-flowing amongst...
It takes a pretty confident person to create an organization where ideas, input, and even counter points are free-flowing amongst...
Customer service is paramount to any business, and has a big impact on a customer’s desire to return for more....
Yesterday, I was in a meeting with a consulting client. As a brand consultant, we were planning an upcoming event...
My most requested keynote presentation is Emotional Branding. During this program, I discuss the importance of using emotion to communicate and connect...
What exactly does “innovate” mean? And, how do we go about innovating? What’s the formula? Many books and articles are...
I recently presented a half-day workshop for leadership and top sales people from Blue Cross Blue Shield. I was asked...
Scott Deming is a globally recognized keynote speaker, helping organizations build stronger customer-focused cultures and lasting business success
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