May 12, 2026
My first book, which was published by Wiley Press in 2007, has made a sudden resurgence. On top of business consulting,...
Welcome to the Customer Service and Leadership Blog by keynote speaker Scott Deming. This is your resource for powerful insights on customer service excellence, leadership development, and building iconic brands that stand the test of time. Whether you are a business leader, association executive, or meeting planner, this blog delivers practical strategies that inspire employees, delight customers, and create lasting success.
With decades of experience as a Customer Service Speaker and Leadership Speaker, I’ve partnered with organizations across nearly every industry—Fortune 500 companies, associations, and entrepreneurial businesses. My mission is simple: to share proven strategies from the stage, the boardroom, and the front lines of customer experience so you can apply them immediately to your own organization.
Here, you’ll find more than theory. Each article offers real-world case studies, actionable leadership techniques, and stories from companies that transformed their cultures by focusing on people and purpose. From hiring speakers on customer service to strengthen member engagement at association conferences, to learning from keynote speakers on leadership who help guide teams through change, the lessons in this blog are designed to help you lead with vision and serve with intention.
Why is this so important? Because research from Harvard Business Review and CX Network shows that companies with strong customer experience and leadership strategies outperform their competitors year after year. Engaged employees and loyal customers create a cycle of growth, profitability, and brand distinction that cannot be matched by products or pricing alone.
Explore the posts below to discover how to elevate your leadership, improve customer service, and build a brand that truly connects. Whether you’re looking for innovative customer experience ideas, leadership insights during times of change, or guidance on creating a culture of service, this blog is designed to help you succeed.
My first book, which was published by Wiley Press in 2007, has made a sudden resurgence. On top of business consulting,...
In this morning’s Wall Street Journal, writer Ben Fritz talks about Disney’s ability to turn movie hits into “Profits Ever...
Part of the formula for a vibrant and sustainable culture is hiring inspired and talented people. But, it’s not enough...
“Do we lead with product, price, features, and benefits, or do we lead with purpose, values, and solutions?” Although this...
I received this wonderful email Monday from a business person in Australia. People ask me if my programs have real...
In this morning’s Wall Street Journal, writer Ben Fritz talks about Disney’s ability to turn movie hits into “Profits Ever...
One of the “realities” I’ve discovered through the years of business ownership, consulting and speaking, is that the customer or...
This week, I contributed to Adweek and Real Business, an online publication by Xerox Corporation. Here are the two...
My new book, Powered by Purpose officially hits the shelves tomorrow, October 14th! You can order online at Amazon or directly from...
The Business Review Europe has used content from my book Powered by Purpose to demonstrate how to build a flourishing culture through...
Here is a recent radio interview I did for the Senior Voice America radio show. The discussion was regarding my...
The most gratifying part of my job as a speaker and trainer is the knowledge that I’ve impacted at least...
In order to be a great leader, you’ve got to be comfortable with the fact that you don’t always have...
In order to be a great leader, you’ve got to be comfortable with the fact that you don’t always have...
The most gratifying part of my job as a speaker and trainer is the knowledge that I’ve impacted at least...
In addition to his national television and radio interviews, Scott Deming’s reputation as a business and branding expert has also...
Values drive our lives toward the purposes we set for ourselves. They motivate us to do or not do certain...
I am very pleased to announce that I was recently named to the faculty of the Southwestern Graduate School of...
Believing in yourself is not an exercise in stroking your ego. Believing in your ideas is not about being uncritical...
Howard Schmidt is a seasoned, talented and highly successful leader, with record-breaking numbers year after year to prove his processes...
his year, I resolve to make plenty of mistakes. That’s right; I’m excited to make mistakes, because every time I...
This week I spoke in Amelia Island, Florida and Charleston, South Carolina. On Monday, I was picked up at the...
In this episode of SuccessCast, Scott Deming discusses the definition of “Cult Branding” and also the importance of understanding the...
Leadership isn’t just about a title or authority, it’s about influence, impact, and purpose. The best Leadership Speakers understand that the world...
We often focus on delivering exceptional customer service, striving to exceed expectations and build loyalty. But here’s a truth that...
Scott Deming is a globally recognized keynote speaker, helping organizations build stronger customer-focused cultures and lasting business success
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