May 12, 2026
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I received this wonderful email Monday from a business person in Australia. People ask me if my programs have real...
“Do we lead with product, price, features, and benefits, or do we lead with purpose, values, and solutions?” Although this...
Part of the formula for a vibrant and sustainable culture is hiring inspired and talented people. But, it’s not enough...
In this morning’s Wall Street Journal, writer Ben Fritz talks about Disney’s ability to turn movie hits into “Profits Ever...
My first book, which was published by Wiley Press in 2007, has made a sudden resurgence. On top of business consulting,...
I recently presented a half-day workshop for leadership and top sales people from Blue Cross Blue Shield. I was asked...
What exactly does “innovate” mean? And, how do we go about innovating? What’s the formula? Many books and articles are...
My most requested keynote presentation is Emotional Branding. During this program, I discuss the importance of using emotion to communicate and connect...
Yesterday, I was in a meeting with a consulting client. As a brand consultant, we were planning an upcoming event...
Customer service is paramount to any business, and has a big impact on a customer’s desire to return for more....
Scott Deming is a globally recognized keynote speaker, helping organizations build stronger customer-focused cultures and lasting business success
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